FAQS
A guide to some of the most common questions
Planswift’s Frequently Asked Questions
Full list of questions available on ConstructConnects Planswift Wiki.
Below a list of questions and answers to the most common issues.
This is a known issue and we’re currently waiting on a date for a patch from the US.
At the moment we have the following solutions to stop Planswift zooming in.
- The first one is to go to Settings -> Hotkeys and clear out all the hotkeys so there’s none in there. Close and reopen Planswift and this should resolve the issue.
- Restart your computer and keep everything closed. Then afterwards open Planswift and your other programs one by one until the scrolling happens. This will let you know what software is conflicting with Planswift.
- Press Ctrl + Alt + Delete and then cancel
- Final solution is to open the task manager, keep it open and it should stop the zooming issue.
For version 10.2 & 10.3 local jobs are stored in the following location:
C:\Program Files (x86)\PlanSwift10\Data\Storages\Local
For version 11 the local jobs are stored in the following location:
C:\Program Files (x86)\PlanSwift11\Data\Storages\Local
You can upgrade your Upgrades and Tech Support package by contacting us.
We can send you an invoice for upgrades and tech support for the current discounted rate of £265.00+VAT and once payment is received we will endeavour to help with your technical issue.
There are few reasons for this as listed below:
Your email address or password is incorrect. Please double check your details and try again.
In rare cases a simple password reset will resolve the issue here.
https://myaccount.planswift.com/login
The number of activations has already been used and you’ll need an active user to deactivate their Planswift or purchase an additional licence.
There is no email address assigned to a Planswift licence. Please get in touch with us if you have had a Planswift licence with your customer number provided at account creation.
Yes, you can but the exact number of simultaneous users is defined by the number of “seats” on the licence
To release a licence in Planswift go to the Planswift tab in Planswift and software licence options -> Deactivate Licence.
For automatic request of deactivation for when users are sharing a licence or a user has more than one device using Planswift. Go to Settings -> General -> Automatically remove licence on exiting.
If a user has gone on holiday or left a company and left their licence activated, please email either paul@planswiftuk.co.uk or alex@planswiftuk.co.uk with the email in question and ask for it to be deactivated.
We aim to deal with all requests for users with up to date Upgrades and Tech Support within 24 hours.
When your licence is purchased the original email address will be assigned as Administrator. This means you can go Planswift.com -> My Account -> Login -> All users and add or delete users onto your customer account.
For users with multiple licences this greatly helps manage when employees come and go from a company so you can ensure only those listed can gain access to your Planswift licences.
This can often happen when Planswift is closed to quickly or there has been a synchronisation error with cloud storage.
You can press to continue and Planswift will load as normal in most cases.
Please read the information on the below link on how to restore data for a job with this issue.